Rosanna Pansino Bashes Lunchly as “Disgusting” Over Finding Mold in Cheese Product

October 21, 2024 – A YouTube star and celebrity chef, Rosanna Pansino had to take to social media with her frustration after she found mold in a cheese product from the popular meal kit company, Lunchly. In a post now doing the rounds on social media, Pansino shared photos of the contaminated product and declared the experience “disgusting,” and hence, the company faced backlash.

Social Media Post by Pansino

Now a baking tutorial and food personality, Pansino posted images of the moldy cheese on Instagram and X, formerly Twitter. “This is disgusting! I just opened a Lunchly kit to make dinner and the cheese was covered in mold. How is this even acceptable?” she wrote, tagging the company:.

The post quickly went viral, with thousands of fans and followers expressing shock and condemning Lunchly for missing the detail. Several users posted similar experiences stating

they also received spoiled items in their most recent orders.

Lunchly’s Response

Just within a few hours after the post was published by Pansino, Lunchly took to its official soc ial media accounts to issue a cautionary apology. “We take food safety very seriously and apologize to Ms. Pansino for this incident. Our team is investigating the matter to ensure this does not happen again,” read the statement. Lunchly promised to review quality control processes and issued an apology in form of a refund accompanied by a gift to Pansino.

Consumer Backlash and Quality Issues

This has left many questioning the quality and safety of meal-kit services. This incident bugged customers to wonder if companies like Lunchly are up to the task of maintaining food standards. Social media just blew out with the “hashtag #LunchlyFail” as many customers recounted similar issues, including missing ingredients, damaged packaging, and food spoilage.

According to industry experts, logistics and preservation, especially for food products such as cheese, usually pose a headache for meal-kit services. “Temperature control in storage and delivery is really crucial, and small lapses can result in spoilage,” according to a food safety analyst.
Reputation Impact at Lunchly

The timing of this event will be very destructive for Lunchly, especially as it has aggressively expanded in a competitive market. On the other hand, the customer base being loyal to the company could be beneficial; negative publicity from a strong figure like Rosanna Pansino can be devastating for consumer trust.

Pansino, friendly and positive, almost never makes public controversy; as such, the criticism given will be all the more impactful. Fans show support by one individual commenting that: “If Rosanna has issues with your product, you know something’s wrong.”

Conclusion

This incident just serves as a reminder to food companies of the importance of quality control, and in an era in which one bad customer experience is viral within minutes, business practices have to be more vigilant than ever.

So far, Pansino has not said anything further on the issue, but her fans will be eagerly waiting for more updates on this. At the same time, pressure mounts on Lunchly to engage with its customers’ issues and restore public trust.

The incident precipitates the requirement for increasing transparency and accountability over these food delivery services, particularly for perishable commodities.

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